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Secured integration to the future
ITS Incident Management & Response (ITS IMR)
Automate your incident response with our management system
An automated information security (IS) incident management software solution that centralizes incident logging and unifies and automates incident handling.
Key Advantages of the App
● Centralized security incident management:It provides a single environment for logging and processing all incidents, simplifying security monitoring and management.● Process automation:Reduces the need for manual intervention by operators, analysts, and administrators, speeding up incident response.● Flexible integration:Integrates seamlessly with security management and business intelligence systems to ensure process continuity and real-time visualization and control.● Standardization of processing:Unifies incident handling procedures depending on their type and parameters, which increases the speed and accuracy of response.● Transparency of analysis and response processes:Precise tracking of incident statuses and all incident handling stages improves team communication and ensures compliance with security standards.
Key Features:
Playbooks. The application allows you to create playbooks for handling security incidents of varying complexity, as well as automate their execution. ITS IMR also has backup and version control features that allow you to manage, restore, and track scenario changes.
Built-in SLA module. ITS IMR has built-in SLA monitoring and control functionality that simplifies the assessment of the effectiveness of the incident management process.
Access via API. The application has an open and documented API for integrating with related systems, providing access to data on security incidents, and creating customized analytical reports using external business intelligence solutions (for example, Microsoft PowerBI).
Built-in analytics. ITS IMR analyzes the incident processing process, displaying the processing dynamics, categories, and types of incidents.
Automation of response. The application integrates with systems for managing services and communication channels (IBM Control Desk, Email, Telegram) for quick response to incidents.
Integration with security systems. ITS IMR supports two-way integration with security systems (IBM QRadar SIEM, IBM X-Force, VirusTotal, Microsoft Sentinel, MISP, IP Geolocation, ITS Inventory) that help automate scenarios.
User functions. ITS IMR provides tools for effective incident management: searching, filtering, registering new security incidents, and processing them with an additional function called interactive prompts.
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